Thank you for choosing Follicle Booster! We are dedicated to providing you with high-quality hair loss products and exceptional service. This Shipping Policy outlines the details of our shipping process to ensure you have a smooth shopping experience.
**1. Shipping Destinations:**
We currently offer shipping to customers within this list https://tinyurl.com/24wuj5t4. If your location is not listed, please contact our customer support for assistance.
**2. Processing Time:**
Orders are typically processed within 2-3 business days after payment confirmation. Our business days are Monday to Saturday. Please note that during peak seasons or special promotions, processing times might be slightly extended, but we always strive to process orders as quickly as possible.
**3. Shipping Methods and Rates:**
We offer a range of shipping options to suit your preferences. Shipping rates are calculated based on the destination, selected shipping method, and order weight. You can view the shipping costs during checkout before finalizing your purchase.
**4. Estimated Delivery Time:**
The estimated delivery time depends on your location and the chosen shipping method. Standard shipping typically takes between 5-7 business days, while expedited shipping can take 7-10 business days. Please note that these are estimated times and actual delivery may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.
**5. Order Tracking:**
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's journey. You can also track your order's status by logging into your account on our website.
**6. Customs and Import Fees:**
For international orders, customs and import duties may apply depending on the destination country's regulations. Any additional charges are the responsibility of the recipient and must be paid to the local customs or courier office. We have no control over these charges and cannot predict their amounts, so we recommend contacting your local customs office for more information.
**7. Address Accuracy:**
Please ensure your shipping address is accurate and complete to prevent any delivery issues. We are not responsible for orders lost due to incorrect or incomplete addresses provided by the customer.
**8. Order Changes and Cancellations:**
If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed and shipped, changes or cancellations may not be possible.
**9. Lost or Damaged Packages:**
In the rare event that your package is lost or arrives damaged, please reach out to our customer support within 15 days of the estimated delivery date. We will initiate an investigation with the shipping carrier to resolve the issue and provide a suitable solution.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at firstname.lastname@example.org . Your satisfaction is our top priority, and we're here to assist you every step of the way.
Thank you for choosing Follicle Booster. We appreciate you!